Your Feedback Matters What is the primary reason you decided to leave True Natural Gas? Price was too high Customer service issues Billing problems Other (please specify) OtherWhich Natural Gas Marketer did you choose? Constellation Fuel Georgia Gas South Georgia Natural Gas Green Mountain Energy Scana Stream Town Square Energy Walton EMC Xoom Other Why did you choose the marketer that you did? Lower Therm price Bill Credit Offered Special Promotion Customer Service Other (please specify) Why did you choose the marketer that you did?What rate plan did you choose with your new service provider? 24-month fixed 18-month fixed 12-month fixed 6-month fixed Variable Other Did you speak, email or chat with True Natural Gas prior to your decision to switch? Yes No How would you rate your experience(s) with True Natural Gas’ customer service?Very dissatisfiedDissatisfiedSatisfiedVery SatisfiedDid not experienceAre you aware of the True Rewards program? Yes No Would you consider returning to our service in the future? Yes No Maybe What would make you come back to True? Lower therm rate Loyalty program Other What other reason would make you come back to True?
